Privacy Policy
ruuma Policy
People’s privacy always a prime importance in ruuma. This webpage sets out the Privacy Policy of ruuma and explains how ruuma manage personal data or information in accordance with Malaysian Personal Data Protection Act 2010 (PDPA).
1. Personal Data
Personal data is information about an identifiable individual. This includes any information that can be used to distinguish, identify or contact a specific individual. An individual’s opinions or beliefs, as well as facts about, or related to, the individual may also be considered personal information.
Personal data may include, but not limited to, your name, contact details, mailing address, e-mail address, occupation, identification card number, passport number, income, employer’s details, security recordings, images (photographs and video recordings) and any other such information that may be relevant to your application or request in your dealings with ruuma.
2. How do we collect?
Personal details are only collected if you provide them to us, directly or indirectly from third parties, website or public sources, but not limited to :
When you contact us through ruuma WhatsApp (consultation and /or obtain information)
When you contact us through ruuma Website or Facebook or Instagram
When you contact our Customer Service
Through marketing activities or events, for example at road shows, exhibitions and / or business card collections
Through third parties such as our business partners and / or your agents
Data collected through participation in customer satisfaction surveys and/or respond to communications
Data collected through servicing you at Elitaco Sdn. Bhd.
Data provided by you such as comments, queries or messages submitted to ruuma in whatever manner
3. Personal Data Sharing
Your personal data provided to us may be disclosed to the following classes of third parties, (inside or outside Malaysia) as required under the law or pursuant to relevant contract relationship or the purposes or directly related to the purposes stated.
Third parties who perform services on our behalf:
– Service providers such as delivery service providers who ship and deliver your orders
– Providers of security and payment services
– Shipping and mailing vendors
– Providers of digital analytics services
– Third parties that help s to communicate with you
– Marketing and advertising companies that help us learn about our customers or deliver advertisements
– We might also share your information with the vendors and manufacturers of our products and services to respond to your reviews and questions
To provide extended warranty services
If you purchase a e-Service at ruuma, you will be required to provide personal information such as your name and address to our warranty service providers
We limit by contract the ways they may use your personal information to provide ruuma Warranty Services
We encourage you to review each service provider’s privacy statement at the time you submit your personal information for such services
With any successor to all or part of our business
For example, if all or part of our business is sold or otherwise acquired, we may sell or disclose our customer lists and other personal information we collect in preparation for or as part of that transaction
If we think we have to in order to comply with the law
For example, we will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body requests it
With our business partners
For example, we might share information with one of our Affiliates or a business partner who is running a joint promotion with us or who provides a product or service in partnership with us
And we may share information with joint marketing partners
With advertising and marketing partners
To manage and deliver advertising, including by placing ads on the websites and applications you access
To measure the effectiveness of our advertising campaigns
To identify the ads you have already seen, so that you don’t have to see the same ads too many times
To better understand your preferences and interests
For security and fraud prevention
We will disclose information to detect, prevent, and investigate fraud or unlawful activities
We may also disclose information to collect debts or recover unreturned rental items
Payment Information
Disclosed to: Service Providers; Financial Service Companies; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Others; Affiliates and Subsidiaries; and Successors to All or Part of Our Business.
Video/Audio Recordings and Biometric Information
Disclosed to: Service Providers; Advisors and Consultants; Law Enforcement, Public and Government Authorities, and Others; Affiliates and Subsidiaries; and Successors to All or Part of Our Business.
We do not share your information with third parties in exchange for money. We do share certain personal information in exchange for insights and other valuable services.
– Identifiers, Internet Activity, Commercial Information, Demographic Information, Location Information, and Inferences:
– Disclosed to: Advertising Partners and Marketing Companies.
4. Contact Us
Subject to the exceptions provided under Malaysian law, you may request for access to, correction, update or limit the processing thereof at any time hereafter.
If you wish to withdraw consents which you have provided voluntarily, kindly channel to ruuma by submitting such request via post, e-mail or facsimile transmission to the following address:
Address:
59, Jalan Mutiara Emas 5/1, Taman Mount Austin, 81100 Johor Bahru, Johor, Malaysia
Live Chat Customer Service:
Email: